Shipping Policy

1. Free Shipping
jp.extremerate.com offers free shipping on all orders with no minimum purchase amount. Products are shipped from China.

2.Shipping Method <br>Orders will be processed within 1-3 business days and delivery will take 1-2 weeks.
please note:
● During peak seasons and sales periods, orders may take longer to process. Once your order has been shipped, you will receive a confirmation email with tracking information.
● We strive to deliver within the estimated delivery time, however delays may occur due to factors beyond our control, such as weather, holidays, customs delays, issues with the shipping company, etc. We appreciate your understanding in such cases.
● Your order may be shipped in multiple packages. Please check your order page.

3. Declared Value and Duties <br>We usually declare packages as "gifts" with a value of less than $30. Therefore, most orders from our website will not require you to pay customs duties when you receive them. However, if you are in a country with strict customs regulations, please let us know how you would like to declare the value. We will do our best to comply with your instructions.

4. Address Accuracy <br>Please ensure your shipping address is accurate and complete to avoid delivery delays or misdirection. We are not responsible for orders delivered to an incorrect address.

5. Changing or Cancelling an Order <br>If you need to change or cancel your order, please contact customer support as soon as possible. We will do our best to accommodate your request, but if your order has already been processed or shipped, we may not be able to change or cancel it.

6. Returns due to delivery-related issues <br>If your order arrives damaged or there are any delivery-related issues, please contact our customer service team within 30 days of receiving the product. We will do our best to resolve the issue.

7. Contact Us <br>If you have any questions or concerns regarding our shipping policy or ordering, please feel free to contact our customer service team . We will do our best to ensure your shopping experience is smooth and transparent.