Refund Policy
Refunds and Exchanges
jp.extremerate.com offers a full refund for your purchase within 30 days of receiving the product. If you request a return for personal reasons (e.g., dislike), you will be responsible for return shipping costs, and all returns are subject to a 15% restocking fee.
To return an item, please contact our customer service team within 30 days of receiving the item. Items must be returned to our facility within 45 days of receipt.
In the case of defective products, we will accept returns in the original storage bag with all accessories, manuals, and documentation. If the product is damaged or has excessive wear, we will add a fee based on the cost of repair or replacement. We will contact you once we have confirmed that the returned product meets the return conditions. Please note that it may take up to 7 days for your bank to process your refund.
guarantee
jp.extremerate.com offers a three-month (90-day) warranty against manufacturing defects on our products from the date of purchase. If a defect occurs within three months, we will repair or replace it at our discretion. We will cover the return shipping costs and provide you with a pre-paid shipping label, so there is no shipping charge for returns within 90 days.
This warranty does not cover consumable items, such as protective coatings, that are designed to deteriorate over time, but does cover failures due to defects in materials or workmanship.
jp.extremerate.com offers a full refund for your purchase within 30 days of receiving the product. If you request a return for personal reasons (e.g., dislike), you will be responsible for return shipping costs, and all returns are subject to a 15% restocking fee.
To return an item, please contact our customer service team within 30 days of receiving the item. Items must be returned to our facility within 45 days of receipt.
In the case of defective products, we will accept returns in the original storage bag with all accessories, manuals, and documentation. If the product is damaged or has excessive wear, we will add a fee based on the cost of repair or replacement. We will contact you once we have confirmed that the returned product meets the return conditions. Please note that it may take up to 7 days for your bank to process your refund.
guarantee
jp.extremerate.com offers a three-month (90-day) warranty against manufacturing defects on our products from the date of purchase. If a defect occurs within three months, we will repair or replace it at our discretion. We will cover the return shipping costs and provide you with a pre-paid shipping label, so there is no shipping charge for returns within 90 days.
This warranty does not cover consumable items, such as protective coatings, that are designed to deteriorate over time, but does cover failures due to defects in materials or workmanship.